Terms of Service

Last updated: February 27, 2026

1. Acceptance of Terms

By accessing or using Palette (“the Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service. We may update these terms from time to time, and your continued use constitutes acceptance of any changes.

2. Accounts

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your password and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

3. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Upload or transmit viruses, malware, or other malicious code
  • Attempt to gain unauthorized access to the Service or its systems
  • Interfere with or disrupt the integrity or performance of the Service
  • Use automated means to access the Service without our permission
  • Impersonate another person or entity

4. Intellectual Property

The Service, including its design, features, and content (excluding user content), is owned by Palette and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works of any part of the Service without our written consent.

5. User Content

You retain ownership of all content you upload or create within Palette, including project data, material orders, finish selections, and any other information. By using the Service, you grant us a limited license to store, process, and display your content solely to provide the Service to you.

You are solely responsible for your content and represent that you have all necessary rights to upload and use it within the Service.

6. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned downtime.

7. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, express or implied. We do not warrant that the Service will meet your specific requirements, be uninterrupted, timely, secure, or error-free.

8. Limitation of Liability

To the maximum extent permitted by law, Palette shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or related to your use of the Service.

9. Termination

You may close your account at any time by contacting us. We may suspend or terminate your access to the Service at our discretion if you violate these Terms or for any other reason with reasonable notice. Upon termination, your right to use the Service ceases immediately, though we will provide a reasonable period to export your data.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the “Last updated” date. Your continued use of the Service after changes constitutes acceptance.

12. Contact

If you have any questions about these Terms, please contact us at support@palette.co or visit our Contact page.